Frequently Asked Questions
Everything you need to know about bringing Valencia home.
What is the estimated delivery time for furniture items?
Standard shipping for small decor takes 3-5 business days, while larger furniture pieces typically arrive within 2-3 weeks via our specialized white-glove delivery service.
Do you offer international shipping?
Currently, Valencia ships exclusively within the continental United States and Canada to ensure the safety and integrity of our high-quality home goods during transit.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made upholstery and final sale items are not eligible for return.
How can I track my order status?
Once your order ships, you will receive an email with a tracking link. You can also monitor your delivery progress by logging into your Valencia account dashboard.
Are your wood products sustainably sourced?
Yes, Valencia is committed to sustainability. All our wooden furniture is crafted from FSC-certified timber and finished with low-VOC stains to ensure a healthy home environment.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm for larger home investment pieces.