Returns & Exchanges
At Valencia, we want you to love your home as much as we do, which is why we offer a 30-day return window for all furniture and decor items in their original condition. If your new piece doesn't perfectly fit your space, our team is here to ensure a seamless exchange or refund process.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully repackage your items in their original Valencia boxes with all protective padding to ensure they remain undamaged during transit.
Ship It Back
Affix the prepaid shipping label provided via email and drop the package off at any authorized courier location or schedule a home pickup for larger furniture.
Receive Your Refund
Once our warehouse team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing